Sierra AI

Sierra AI is a conversational AI platform founded by former Salesforce co-CEO Bret Taylor and former Google AI executive Clay Bavor. Sierra builds AI agents that serve as the primary customer interaction channel for consumer brands, handling customer service, product recommendations, and complex transactions.

Sierra's approach goes beyond traditional chatbots: its agents can take real actions (process returns, modify subscriptions, troubleshoot issues) and maintain conversational context across interactions. The platform is designed for enterprise deployment with features including brand voice customization, hallucination prevention, and compliance controls.

Sierra represents the customer-facing AI agent paradigm — autonomous agents that don't just answer questions but actively handle business transactions and customer relationships, potentially replacing traditional customer service infrastructure.